Introduction
This policy applies to Citadel, operating the website Citadellibrary.in and our 24/7 study space in Baramulla, Kashmir. By registering, booking a cabin, or otherwise using our services, you agree to the practices described here.
Legal
Privacy Policy
At Citadel, your trust matters to us. This Privacy Policy explains what information we collect when you use Citadellibrary.in or visit our study space, how we use it, and the choices you have over your data.
Last updated: June 2026Information We Collect
We collect the details you provide directly — your name, phone number, email address, and membership preferences when you register or reserve a seat. We may also collect basic usage data such as the pages you visit on Citadellibrary.in to improve the experience.
How We Use Your Data
Your information is used to manage your membership, confirm bookings, process payments, send important service updates, and provide support. We may occasionally inform you about new facilities or offers — you can opt out of these at any time.
CCTV & On-Site Security
For the safety of every member, our premises are monitored by CCTV. Recorded footage is used solely for security and is accessible only to authorised staff. It is retained for a limited period and then securely deleted.
Cookies & Website Data
Citadellibrary.in may use essential cookies and similar technologies to keep you signed in and remember your preferences. You can control or disable cookies through your browser settings, though some features may not work as expected.
Sharing Your Information
We do not sell or rent your personal data. We share it only with trusted service providers (such as payment processors) strictly to deliver our services, or where required by law.
Data Security & Retention
We apply reasonable physical and digital safeguards to protect your information and retain it only for as long as needed to provide our services or meet legal obligations.
Your Rights & Contact
You may request access to, correction of, or deletion of your personal data at any time. To exercise these rights, email us at info@Citadellibrary.in or call +91 96223 06126.
Questions about this policy?
If anything here is unclear, our team at Citadel is happy to help. Reach out any time.